Shipping & Return Policy


Shipping Policy: wholesale portal

Enjoy our complimentary Standard shipping service for all orders, with an estimated delivery time of 4-6 business days.


Return Policy: wholesale portal 

We’re here to make you smile! 

If you ordered directly from, you can contact us with information about your order with your order number or a copy of your receipt.   We do not accept returns and all sales on are considered final. However, in the event that our product is defective or damaged, we’re more than happy to make it right with a refund or replacement product.   

If one of your customers has a concern about an Ultima product purchased through you, please have them contact us on our website or at 1-888-663-8594 so that we can help them.  

This policy only applies to products purchased directly from  Please understand, we cannot offer refunds or exchanges for expired product. 

If you have questions, you can email us at or call us at 1-888-663-8594.  Our customer care team is available M-F 9am-5pm ET and is here to help you out.   

We hope you and your customers hydrate happily!